Website Helpdesk Ticket System Bundle
This is bundle / package for helpdesk ticket system features. You can purchase bundle which will include all dependant apps and its feature or you may go with individual app(s) buy. Feel free to contact us if you have any questions.
All apps in bundle is compitible with Odoo community editions only. So make sure before buy that you are on Odoo community Edition.
Available Features:
- Website Helpdesk Support Ticket and Issue Management
- Help Desk Service Level Agreement (SLA)
- Service Level Agreements to Customer for Helpdesk/Support
- Tickets Volumn Trends
- Helpdesk Support Ticket Locking System
- Ticket Email Auto Notification - Helpdesk Support
- Merge Helpdesk Support Tickets and Issues
- Maintenance Request from Helpdesk Support Ticket
- Helpdesk Support Ticket Reassign/Escalate Team and Responsible
- Dashboard for Helpdesk Support Tickets
- Knowledge Base for HelpDesk Support Ticket (Q&A)
- Solution Answer for Helpdesk Support Ticket and Issue
- Asset/Equipment for Helpdesk Support System
- Helpdesk Support Ticket by Helpdesk Team
- Helpdesk Email Domain Restriction
- Occasional Agents on Helpdesk Tickets
- Canned Forms / Survey Forms for Helpdesk Ticket
- Parent Child Support Tickets
- Helpdesk Support Ticket Working Hours and Upcoming Holidays
- Submit Expenses for Helpdesk Tickets
- Ticket from CRM Lead/Opportunity
- Employee Travel Managment for Helpdesk
- Signature of Customer on Helpdesk Ticket
- Helpdesk Analytic Cost and Revenue Analysis
- Helpdesk Time Slot Report
- Employees Availability for Helpdesk Tickets
- Helpdesk Ticket Scan and Upload Photo by Customer
- HelpDesk Service Level Agreement (SLA) Analysis
- Helpdesk Team Email Alias
Additional Apps (NOT INCLUDED IN BUNDLE):
Below apps you can buy seperatly because it does not cover in bundle.
- Mass Close Tickets and Update User[Only for Odoo Community Edition]
- Credit Note from Helpdesk Ticket[Only for Odoo Community Edition]