Streamlined Equipment Maintenance Workflow with Customer Portal

Simplify Equipment Maintenance with Odoo Web Portal

Equipment Maintenance Portal in My Account Odoo App

This module provides an intuitive and user friendly Customer Portal to allow portal users to easily access their equipment details and maintenance requests through a clean and organized interface. It improves transparency, streamlines communication, and empowers users to track and manage their own assets and service issues.

Here is a features list based on your description of the Odoo app:

• Equipment Overview:
• View all equipment assigned to the customer.
• Equipment name, type/category, ownership details, serial number, and date of assignment.
• Click to open detailed equipment info and images.

• Maintenance Request Tracking:
• Access a list of maintenance requests made by the customer.
• Request subject, equipment linked, service team, request date, and request status.
• View full details, including any responses or technician notes.

• Customer Portal Access:
• Adds a dedicated Maintenance Requests or Equipment Service Requests section in the customer portal for easy tracking.

• Advanced Search and Filtering:
• Includes filters by status or type and allows searching by request name or reference number for faster navigation.

• Secure Access:
• Only customers assigned to a request can view their details after logging into their account on the website.

• Improved Transparency:
• Minimizes manual follow ups by providing customers with up to date information on their maintenance progress.

• Better Customer Experience:
• Builds trust and efficiency through a self service portal, reducing delays in communication.

• Notes:
• This module lets portal users view their assigned equipment and track related maintenance requests. It improves transparency, access to manuals, and communication with support teams.